Frequently Asked Questions

  • I am a one woman show and do my best to fulfill and create orders within 5-10 business days, sometimes sooner.

    If you need your order with a faster turnaround time, please reach out and see if I can accommodate it.

    Please note that turnaround time may be longer during holidays and can also depend on the current production schedule.

  • Yes! Absolutely! I would love to chat with you to bring your vision to life! We can connect in your preferred method: text, email, phone call, or quick zoom meeting.

  • You can absolutely do that! You can add multiple items/quantities to your cart or here’s my order page.

  • Yes, if you come to an event. If you purchase online you can select the board type and I will pick the exact board for you. Each board is totally unique with its own grain characteristics.

  • Returns or exchanges are not accepted and all sales are final. However if there is an issue with your order, please reach out directly via email at paddykaydesigns@gmail.com

    Please note that we do not offer refunds for delays due to shipping. We do not have any control once the package is turned over to the shipping carrier. If you need your order by a certain date, please email us first so we can let you know if that date is possible or not.

  • If requested I can send a digital design proof. Depending on your response time, this can add 1-2 days to the processing time.

  • Please fill out the form in the contact us section on the website or send us an email at paddykaydesigns@gmail.com

  • Yes! Absolutely! Please reach out and I would be happy to work with you on a custom item or design.

  • Yes, I ask that all logos be sent in black and white and in either PNG or SVG format. If you only have a colored version that is not manipulatable, there may be a editing and design fee if I need to outsource the work.

  • Yes, please reach out directly for any wholesale orders. They can be completely customized too.

  • Currently Paddy Kay Designs only ships within the United States.

  • Yes, local pick up is available in Bonney Lake, Washington (specifically Tehaleh). Please use code FREEPICKUPBL at checkout to bypass shipping. An email with the address and pick up instructions will be emailed to you when your order is ready.

  • Because our boards are made of all natural woods, the engraving will vary depending on the specific grains of that board. Each board will be unique and one of a kind.

  • Yes, each piece is sealed with mineral oil.

  • No, please only hand wash boards with warm water and a sponge using soap. Hand dry with a dish towel. Refrain from leaving the board soaking in a sink or dish pan.

  • Each wood sheet is milled down from large pieces of lumber. Occasional imperfections such as knots, slight roughness, grain patterns, or difference in color is common with natural real wood.